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An electronic platform for managing customer complaints of financial institutions
Economical 08/15/2024
Baghdad: Al-Sabah
Yesterday, Wednesday, the Central Bank of Iraq (Financial Inclusion Department) announced the establishment of an electronic platform to manage complaints from customers of financial institutions.
The bank said in a statement that it “seeks to automate the work of the financial sector, reduce reputational risks, and enhance trust between all financial institutions and the public.
In this regard, it has created an electronic complaints management platform whose work is to automate financial institutions’ receipt of public complaints via the complaint form link, and manage their treatment under the supervision of the bank.” “Central.” He explained that
“the response time for a complaint filed against financial institutions on the platform takes between one and five working days, determined by the Central Bank of Iraq through the system for each complaint based on its nature and the importance of addressing it, and
in the event that the financial institutions do not respond to the complaint addressed to them through the system in At the specified time, a fine of (100,000 Iraqi dinars) will be imposed for each complaint for every single day of delay.” He explained,
“This came in order to develop the performance of institutional work and simplify government procedures by shifting to digital transactions, and for regulatory objectives that are consistent with the Central Bank of Iraq Law No. (56) of (2004) as the sectoral body supervising the work of all licensed financial institutions, and in view of the continuous development that
“This is being witnessed by the electronic financial industry, and because of its great importance in achieving economic growth, financial stability, and enhancing levels of financial inclusion.”
https://alsabaah.iq/101133-.html
Economical 08/15/2024
Baghdad: Al-Sabah
Yesterday, Wednesday, the Central Bank of Iraq (Financial Inclusion Department) announced the establishment of an electronic platform to manage complaints from customers of financial institutions.
The bank said in a statement that it “seeks to automate the work of the financial sector, reduce reputational risks, and enhance trust between all financial institutions and the public.
In this regard, it has created an electronic complaints management platform whose work is to automate financial institutions’ receipt of public complaints via the complaint form link, and manage their treatment under the supervision of the bank.” “Central.” He explained that
“the response time for a complaint filed against financial institutions on the platform takes between one and five working days, determined by the Central Bank of Iraq through the system for each complaint based on its nature and the importance of addressing it, and
in the event that the financial institutions do not respond to the complaint addressed to them through the system in At the specified time, a fine of (100,000 Iraqi dinars) will be imposed for each complaint for every single day of delay.” He explained,
“This came in order to develop the performance of institutional work and simplify government procedures by shifting to digital transactions, and for regulatory objectives that are consistent with the Central Bank of Iraq Law No. (56) of (2004) as the sectoral body supervising the work of all licensed financial institutions, and in view of the continuous development that
“This is being witnessed by the electronic financial industry, and because of its great importance in achieving economic growth, financial stability, and enhancing levels of financial inclusion.”
https://alsabaah.iq/101133-.html
